Refund policy

At UrFrames, every acrylic photo print is custom-made just for you. Please read our policy before placing your order.

• Custom Orders: As all products are personalized, returns or refunds are not accepted unless the item is damaged, defective, or incorrect.

• Damaged or Wrong Product: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos.

• Replacement: After verification, we will provide a free replacement for eligible claims.

• Refunds: Approved refunds will be processed to the original payment method within 5–7 business days.

• Need Help? For any questions, please contact our customer support team with your order details.